Printable version of policy 

AWE Learning solutions fall under the rules of the SCKLS Computer Support Policy as outlined below.

1. The library must have a current support contract with AWE Learning
2. The AWE Learning solution must have a current support or subscription status

AWE LEARNING WARRANTY
AWE Learning solution warranty coverage review can be found at: https://awelearning.com/warranty/ 

AWE LEARNING SUPPORT
Most support questions can be answered directly at: https://awelearning.com/technical-support/

To log onto the AWE Support Portal, go to https://customerportal.awe-net.com

Once at the Portal you will need to login and search for your device using the AWE Station serial number:

1. Your AWE support e‐mail and password. SCKLS does not maintain member library support logins or passwords.
2. Your AWE Early Learning Station serial number (on back of computer)

If you are unable to answer your support questions at the above webpage or support portal, please contact AWE Learning Support at: 1‐866‐463‐6357 or support@awelearning.com

*The easiest way to determine your device warranty and support status, e‐mail support@awelearning.com and include Warranty Status in subject line. The body of the message should contain your name, library, city, state and the serial number (located on the back of each AWE Early Learning Station) you are wanting to know the support status of.

AWE LEARNING SALES

For inquiries regarding the purchase of AWE Learning products, please reach out to:

Mark Sporle, Senior Account Executive
(610) 348-2200
sporlem@awelearning.com

AWE Early Learning accessories can be purchased at: https://awelearning.com/shop/

Questions should be directed to any of the SCKLS technology staff.

Implemented: 3/31/2019 ‐ Revised: 8/27/2024